| Custom Development
We develop customized training, primarily
in the following areas:
- Technical subject matter
- Proprietary system applications
- New products
- Conversion of instructor-led courseware into e-learning
applications
Regardless of the development application,
clients benefit from the following APEX assets:
- Best Practices - "K-HOG"
- Development Methodologies
- Industry specialization
Best Practices
Our clients are our greatest asset. In second
place comes our cumulative experience in providing our clients
customized training development. In fact, in the last seven
years, we’ve developed over 2,900 customized training courses.
APEX has an extensive proprietary knowledge
management system, appropriately referred to as “K-HOG”
– Knowledge HOusing is Grand! We’ve accumulated
development tips, techniques, procedures, good habits, templates,
protocols, ‘gotchas’ and practices from every project
that we’ve ever done! In fact, to make K-HOG fun, we’ve
even incorporated it into APEX consultant’s performance
management system. All consultants are measured on how fat
they’ve helped make K-HOG each year.
Clients benefit from these Best Practices
as they’re harvested by APEX consultants for use on the
specific development projects. Clients appreciate this approach
because they benefit from:
- Cumulative firm experiences
- Proven practices
- Efficient approaches to development
Development Methodologies
Training budgets usually don’t go
up. Clients need just-in-time training development. And they
need it done economically. That’s where APEX Methodologies
help.
We’ve gathered and fine-tuned our
best practices to produce efficient approaches to developing
training material. The Methodologies are particularly noteworthy
because they take into account the various particulars of custom
development, such as:
- client-specific environments
- the proper delivery platform
- trainee segmentation
- complementary performance support
Industry Specialization
Performance improvement is effective when
it's based on providing specialized solutions that meet specialized
needs. Industry nuances play an important part in this formula.
Jargon, processes, functions and constraints are examples of
factors that vary by industry and can influence the effectiveness
of training solutions. Since we specialize on only a few industries,
our consultants work efficiently with your personnel to develop
customized training with impact!
Client Examples
Clients choose custom development to ensure
that specific training gaps for specific audiences be filled.
Selected examples of recent projects include:
Implemented a blended training program
for a global pharmaceutical company by applying different training
platforms to various training courses. The project:
- Evaluated delivery platform alternatives
- Converted several existing Instructor-led
courses to Web-based programs
- Developed several custom CBTs on CD-ROMs
- Launched corresponding testing criteria
and tracking processes
The results were a decrease in training
costs of over 200% and improved morale, as measured by independent
surveys.
Put into operation an Instructor-led
train-the-trainer program that imbedded change
management principles for a back-office processing operation
of a major Financial Services company. The project:
- Addressed core business processes and
key O-T-J functions
- Implemented revised policies in accordance
with ISO 9000 standards
- Encompassed 15 different departments
and eight different positions
- Established continuous improvement processes
- Incorporated numerous change management
techniques
Project results included passing a rigorous
customer audit (where the Client received
a “Breakthrough Award”), reducing processing costs
by 35% and being nominated
as a “training solution that should serve as quality benchmark
for all quality initiatives.”
Provided several APEX consultants to
aid a Client in completing a development project
on-time and on-budget. The Instructional Designers provided
to the Client:
- Met specific Client areas of expertise
- Hit the ground running
- Complemented Client staff seamlessly
- Shared knowledge & best practices
The results included a shortened project
development time, improved team morale
and “an impressed internal customer.”
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